Privacy Policy

Effective Date: July 8, 2026

WinterGreen Synthetic Grass ("WinterGreen," "WGSG," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information, including text messaging (SMS) communications.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Complete a contact form
• Request an inspection or estimate
• Schedule maintenance or other services
• Contact us by phone, email, or text message

This information may include:

• Name
• Address
• Phone number
• Email address
• Service location
• Billing information related to your maintenance agreement
• Photos taken during service visits for your records and quality assurance
• Any additional information you choose to provide

Providing this information is voluntary. However, if you choose not to provide certain information, we may be unable to provide requested services or respond to your inquiries.

How We Use Your Information

We use the information we collect to:

• Schedule and perform maintenance services
• Provide estimates and respond to inquiries
• Send appointment confirmations and arrival notifications
• Send service completion updates, including before-and-after photos when applicable
• Send invoices and payment links
• Maintain customer accounts and billing records
• Improve our customer service and website experience
• Comply with legal obligations

Text Messaging (SMS)

If you provide your mobile phone number and consent to receive text messages, WinterGreen Synthetic Grass may send you:

• Appointment scheduling confirmations
• Appointment reminders
• Technician arrival notifications
• Service completion updates
• Before-and-after service photos
• Invoice and payment links
• Other communications related to your services

Message frequency varies based on your scheduled maintenance and service activity. Message and data rates may apply depending on your mobile carrier.

Your mobile phone number is used solely to communicate with you regarding your services. We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.

You may opt out of receiving text messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of text messages will not affect your maintenance services or any other part of your agreement with us.

Phone Calls and Call Recording

When you contact us by phone, calls may be monitored or recorded for quality assurance, training, and customer service purposes. If a call is recorded, you will be notified at the beginning of the conversation when required by applicable law.

Call recordings are securely stored and are accessible only to authorized personnel.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze website traffic
• Deliver content relevant to your interests

You can modify your browser settings to refuse cookies; however, some website features may not function properly if cookies are disabled.

IP Address Information

Like most websites, our servers automatically collect limited technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit

This information does not personally identify you and is used to:

• Maintain website security
• Diagnose technical issues
• Improve website functionality
• Analyze website traffic

Information Sharing

We respect your privacy and do not sell your personal information.

We may share your information only with:

• Service providers that help us operate our business, such as scheduling software, payment processors, and website service providers, who are contractually obligated to protect your information.
• Government authorities or other parties when required by law or legal process.
• Other parties when necessary to protect our legal rights or prevent fraud.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

Information submitted through our website is maintained using secure systems and protected by appropriate security measures.

Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review their privacy policies before providing personal information.

Your Privacy Choices

You may request to:

• Review your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your personal information, where permitted by law

To make any of these requests, please contact us using the information below.

You may also opt out of text messages at any time by replying STOP.

Website Maintenance

This website is designed and maintained by Galaxy SEO, a third-party website provider. If you discover any errors or inaccurate information on our website, please notify us so we can promptly review and correct the issue.

Contact Us

WinterGreen Synthetic Grass

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised Effective Date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.